Refunds & Returns

Returns and Refunds:

If you are dissatisfied with a product that you bought from our website (www.sportspowerswingsets.com) and wish to return it for any reason other than a shipping error, defect or damage, call us toll‐free at 1-866-370-2131.

One of our Customer Service representatives will provide you with simple instructions for returning and obtaining your refund. Please have your order information ready when you call. Issues including shipping errors, defects, or damaged parts can be resolved quickly and do not require return of the product to resolve.

Return and Refund Specifics:

We want you to be fully satisfied with your purchase. If you need to return a product, please review the following guidelines:
  1. Return Eligibility: Please contact us within 30 days of receiving your product to initiate a return.
  2. Shipping Responsibility: Customers are responsible for all return shipping costs. Returns must be sent to the facility we designate.
  3. Condition of Returns: Products must be returned in like-new condition and in their original packaging. For playsets, all pieces must be fully disassembled and securely repackaged. If items are received partially assembled or inadequately packed, we may apply a restocking fee and an additional charge to cover any necessary replacement parts.
  4. Restocking Fee: A 15% restocking fee applies to all returns. This helps cover the costs of inspecting, repackaging, and reselling returned items at a discount.
  5. Refund Processing: Refunds will be issued to the original payment method (e.g., credit card) once the return is received and inspected.
  6. Third-Party Purchases: If you purchased your product from a retailer such as Walmart or Sam’s Club, please refer to their return policy, as we can only process returns for purchases made directly through our website.

 

Refund Amounts:

If you cancel your order before it ships, you will receive a full refund. Otherwise, your refund will be calculated as follows: Original purchase price – outbound and return shipping fees – restocking fee – cost of any damaged or missing parts (if applicable). Once we receive and inspect your return, we will process the refund accordingly.

If you have any questions about the return process, feel free to reach out—we’re happy to assist!

Please return to:

Sportspower

10501 NW 50th St #111

Sunrise, FL 33351